Emma Shawcross recently went shopping in a Tesco grocery store in Norfolk, England. She filled her trolley with goods and headed towards the checkout, where she was delighted to find an empty lane.
But it did not go as quickly as she had thought. It turned out that the guy at the counter had autism - and he took a long time, recounted goods - and happened to destroy Emma's bread while she waited patiently.
Afterwards, she decided to write a Facebook post to Tesco - but it doesn't go quite how you think. Her important and moving message has now got thousands of people sharing it further.
Here's what Emma writes to Tesco, through Facebook:
"I want to tell you about my experience at your Diss store today. When I got to the till with my large trolley of shopping there was no queue, so I started putting my items straight onto the conveyor belt.
"The guy on the till said hello and started scanning my items as I was still putting them on the belt the other end. You can imagine the pile of stuff that was waiting for me when I went to go pack."
"When I asked him for 5 bags he counted each one, then recounted them a further 2 times before handing them over to me.
"The guy didn't really talk to me, he squashed my bread when he scanned it but I waited patiently whilst he took his time, especially when trying to scan the awkward items.
"By the time I went to pay I had already worked it out, so I counted out my money with him, which he obviously recounted and then counted my change out two times.
"But you know every moment of that was just perfect. I asked him how he was finding the job and he chatted a bit about his experience of Tesco and how they had given him an opportunity many other employers hadn't. See this guy is Autistic. As a mother of a 12-year-old Autistic boy this makes my heart smile.
"Changing attitudes teamed with employers, like you, who really do offer equal opportunities are a changing people's lives.
"So thank you Tesco, it was a pleasure shopping with you today.
Read Emma's original Facebook note to Tesco below:
With her post, Emma is hoping to alert people not to judge others too quickly. Reading her story gave me goosebumps and truly warmed my heart - please share her important message with your friends if you were touched, too!