When Flores arrived Walmart didn’t have her order, but offered to give her another cake.
“There was a small blue one which is her school color so I chose that one and they said they would put a couple of graduation things on it and her picture,” she said.
Although still upset the store didn’t have her original order, the cake she chose was a good replacement.
Or so she thought.
“I go to cut the cake and it was not budging,” Flores said.
Flores’ sister Nellie took video of the incident.
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When they finally cut through the “cake” everyone was in shock. They didn’t receive a freshly baked cake, instead they received a block of styrofoam covered in frosting!
“They can’t replace the moment that we lost. It’s a special moment, and this is what we got for it, a styrofoam cake. Not only did they mess up one time, they did it twice,” Flores said.
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Flores contacted the Walmart in Pasadena, Texas about the incident and received a $60 gift card in response.
Walmart issued the following statement:
“Incident was a result of a misunderstanding. The matter has been resolved. The customer was given a gift card for her inconvenience.”
Can you believe this happened?
It more than likely was just a mix-up, but what terrible timing! I would be so frustrated!
Share this article and let us know if you’d be frustrated or if you’d laugh if this happened to you.