The customer is always right, or so they say. It’s a great attitude for a retail business to have—and most of the time, it works. But what happens when a customer is actually wrong—or worse yet, wrong and rude? In this story about an encounter between a gas station clerk and a rude customer, the customer either tried to get out of paying when he realized he made a mistake, or he was actually just trying to rip off the gas station. Either way, the customer didn’t know what was coming when her returned a short time later. Read the surprising story below!
(A customer comes to the gas station register and hands me their credit card immediately.)
Customer: “I was looking at the liters display instead of the price.”
Me: “Yeah, I hate when that happens. Let’s see what your total is.”
Customer: “Well, I shouldn’t have to pay any more than the $20 I wanted to put in.”
Me: “Sorry, but it doesn’t work like that.”
Customer: “That’s bulls***! I’m just going to drive off! Good luck getting your money!” *drives off without paying*
(I call the police who arrive 10 minutes later, which is coincidentally when the customer returns—in his haste to drive off, he had forgotten to take back his credit card.)
Customer: “You stole my credit card, you a**hole!”
Me: “Just give me a second sir. I’m in the middle of reporting a drive-off to these police officers.”
Customer: “Haha! So I’m not the only one to do a drive-off from here?”
Police: “Today you are. Please come with us, sir.”
Share if you think the gas station clerk did the right thing!
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