(A customer is complaining over the speaker about the price of our ice cream.)
Customer: “I can’t believe you’re changing an extra twenty cents when all I want is extra chocolate! How dare you take my money for yourself. I will get you FIRED. Do you hear me? I’ll kill you if you take my money! I demand to speak to your manager, you dumb***. You f****** b****! You shouldn’t charge more for extra toppings because your prices are—”
Me: *having enough of the verbal abuse* “Your total is $3.18. Pull around to the first window.”
(When the car gets to my window, I realize the woman was yelling from the passenger side. The driver looks resigned.)
Customer: “I will give you advice. Do NOT get an attitude like that with me. I am the customer and NOT someone you want to make angry. It is not kosher to make me mad, trust me.”
Me: “$3.18, please.”
Customer: “Did you hear me, b****?!”
Me: “I did hear you. I heard you cuss me out for several minutes over twenty cents and threaten to kill me, and not only did I hear you, but my manager did as well. Now, you have two options. You can pay and get your food and leave, or you can swear at me some more, I will cancel your order, shut the window, and walk away. Now, will you be paying cash or credit?”
(The driver suddenly bursts into laughter. The passenger turns several different shades of red.)
Customer: “Listen here, you f***ing—”
Me: “You order has been canceled.” *shuts and locks window*
Manager: *over the headset* “I hope she complains. The cop in the lobby heard everything and would like to have a few words with her about death threats.”
(The customer did try to complain, but the driver sped away once the cop stepped outside. They never came back.)
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